{"id":3849,"date":"2026-05-15T23:06:02","date_gmt":"2026-05-15T23:06:02","guid":{"rendered":"https:\/\/cafeeirocoffee.com\/?page_id=3849"},"modified":"2026-05-15T23:09:24","modified_gmt":"2026-05-15T23:09:24","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/cafeeirocoffee.com\/ar\/refund-return-policy\/","title":{"rendered":"Refund&#038;Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3849\" class=\"elementor elementor-3849\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4db2fb1 e-flex e-con-boxed e-con e-parent\" data-id=\"4db2fb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c87d11b elementor-widget elementor-widget-heading\" data-id=\"c87d11b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund &amp; Return Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c81982 e-flex e-con-boxed e-con e-parent\" data-id=\"3c81982\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf1b306 elementor-widget elementor-widget-text-editor\" data-id=\"cf1b306\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We want every Cafeeiro customer to enjoy their order with complete peace of mind. This Refund &amp; Return Policy explains when and how you can request a return, exchange, or refund.<\/p>\n<p class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><b>1. Return Eligibility<\/b><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">You may request a return within <strong>7 days<\/strong> of receiving your order, provided that:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>The product is <strong>unopened<\/strong> and in its <strong>original sealed packaging<\/strong><\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>The product has not been used, tampered with, or damaged after delivery<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>You can provide proof of purchase (order number or receipt)<\/p>\n<\/li>\n<\/ul>\n<p class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><b>2. Non-Returnable Items<\/b><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For health, safety, and quality reasons, the following items are <strong>not eligible<\/strong> for return or refund:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Opened or partially used coffee products<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Items with broken or damaged packaging seals<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Products purchased during clearance or final sale promotions (unless defective)<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Personalized or custom-prepared orders<\/p>\n<\/li>\n<\/ul>\n<p class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><b>3. Damaged, Defective, or Wrong Items<\/b><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you receive a product that is damaged, defective, or different from what you ordered, please contact us within <strong>48 hours of delivery<\/strong> and provide:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Your order number<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Clear photos of the product and its packaging<\/p>\n<\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">We will replace the item at no extra cost or issue a full refund \u2014 the choice is yours.<\/p>\n<p class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><b>4. How to Request a Return<\/b><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">To start a return:<\/p>\n<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Contact us via <strong>WhatsApp<\/strong> or <strong>email<\/strong> within the eligible time window.<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Share your order number and the reason for the return.<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Our team will guide you through the next steps and confirm whether your return has been approved.<\/p>\n<\/li>\n<\/ol>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><b style=\"font-style: inherit;\">5. Return Shipping Costs<\/b><\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>If the return is due to our error (wrong, damaged, or defective product), <strong>we cover the return shipping cost<\/strong>.<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>If the return is due to a change of mind or any customer-related reason, the customer is responsible for return shipping fees.<\/p>\n<\/li>\n<\/ul>\n<p class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><b>6. Refund Method &amp; Processing Time<\/b><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Once we receive and inspect the returned product, we will notify you of the refund decision.<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Approved refunds are processed within <strong>7\u201314 business days<\/strong>.<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Refunds are issued to the original payment method:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p><strong>Card payments<\/strong> \u2192 refunded to the original card (timing depends on the issuing bank)<\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p><strong>Cash on Delivery<\/strong> \u2192 refunded via bank transfer or mobile wallet, as agreed with you<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p>Original shipping fees are <strong>non-refundable<\/strong>, unless the return was due to our error.<\/p>\n<\/li>\n<\/ul>\n<p class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><b>7. Order Cancellation<\/b><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">You may cancel your order <strong>before<\/strong> it has been shipped, free of charge. Once an order has been handed over to the courier, our standard return process applies.<\/p>\n<p class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\"><b>8. Contact Us<\/b><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">For any refund or return questions:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p><strong>WhatsApp:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"https:\/\/wa.me\/201090490393\">010 9049 0393<\/a><\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p><strong>Email:<\/strong> <a class=\"underline underline underline-offset-2 decoration-1 decoration-current\/40 hover:decoration-current focus:decoration-current\" href=\"mailto:support@cafeeirocoffee.com\">support@cafeeirocoffee.com<\/a><\/p>\n<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">\n<p><strong>Address:<\/strong> Tanta, Gharbia, Egypt<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Return Policy We want every Cafeeiro customer to enjoy their order with complete peace of mind. This Refund &amp; Return Policy explains when and how you can request a return, exchange, or refund. 1. Return Eligibility You may request a return within 7 days of receiving your order, provided that: The product is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3849","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Refund &amp; Return Policy We want every Cafeeiro customer to enjoy their order with complete peace of mind. 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